Cancellation before work begins
Contact us as soon as possible if you need to cancel. Where work has not begun, we will assess the request and, where appropriate, refund the amount paid using the original payment method.
Cancellation after work begins
If work has begun, any refund will be assessed having regard to the work already performed, costs incurred and the circumstances of the request.
After delivery
Contact us promptly if the delivered diagnostic is materially incomplete or does not match the ordered service. We will review the issue and may correct the work or offer another appropriate remedy.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies rights you may have under the Australian Consumer Law or other applicable law. Those rights apply in addition to this policy.
Contact
For cancellation or refund requests, use the Contact page and include your order details.